2018 Gold Touchstone Award Winners
2018 Silver Touchstone Award Winners
| Project Title | Facility |
| 5 Center's Fall Reducation Pilot | AnMed Health |
| A Journey Towards Zero Falls: Reducing Falls Using Lean Methodology | Carolinas HealthCare System Union |
| A Standardized, Best Practice Approach Reduces Harm, Resource Utilization, Admissions and Length of Stay for Febrile Neonates | Levine Children's Hospital |
| Addressing Underutilization of the Medicare Wellness Visit to Improve Impact on Delivery of Preventative Care and Increase Reimbursements | Carolinas HealthCare System Blue Ridge |
| An Operating Model for Improving Patient Experience | Levine Children's Hospital |
| Antimicrobial Stewardship Implementation of Staphylococcus Aureus Bacteremia Bundle | Atrium Health (Primary Enterprise Facilities) |
| Antimicrobial Stewardship: Using a Multidisciplinary Approach to Improve Antibiotic Utilization | Roper St Francis Healthcare |
| Decreasing Central Line Infections in Levine Children's Hospital Pediatric Progressive Unit | Levine Children's Hospital |
| Developing a Congestive Heart Failure Program at New Hanover Regional Medical Center | New Hanover Regional Medical Center |
| Elimination of Contact Precautions for MRSA | Atrium Health Metro Facilities - Infection Prevention Department |
| Engagement Clinic: Improving Treatment Compliance for At-Risk Patients | Behavioral Health Charlotte |
| Engaging Behavioral Health Inpatients to Improve the Patient’s Experience on One South | Behavioral Health Charlotte |
| Extreme Makeover: Good Catch Program Edition | Atrium Health |
| Flu Fighters: Increasing the Number of Flu Vaccine Administrations in Pediatric Hematology Oncology Patients | Levine Children's Hospital |
| Got Bugs? Promoting Antimicrobial Stewardship in the Ambulatory Space | Atrium Health Urgent Care |
| Hardwiring Clinical Change - A Sustainable Strategy to Reduce Cost of Anticoagulant Use After Percutaneous Coronary Intervention (PCI) | Sanger Heart &Vascular Institute |
| Implementation of a Fast-Track Pathway to Enhance Recovery after Non-Complicated Pediatric Appendicitis | Levine Children's Hospital |
| Improving Patient Safety in the Opioid Crisis: Establishment of an Ambulatory Care Pharmacist-Led Naloxone Program for Patients at High-Risk of Overdose | New Hanover Regional Medical Center |
| Increasing Clinic Access and Improving Parent Education to Decrease Low Acuity Pediatric Emergency Room Visits | New Hanover Regional Medical Center, Coastal Family Medicine |
| Innovative Solutions to Reduce the Occurrence of Hospital-Acquired Clostridioides Difficile | Carolinas Medical Center |
| Journey to High Reliability: Implementing a Daily Safety Brief | Carolinas HealthCare System Union |
| Leveraging Guest Relations to Increase Utilization of the GetWellNetwork | Carolinas HealthCare System Kings Mountain |
| Prescription Reporting with Immediate Medication Utilization Mapping (PRIMUM) | Atrium Health Cerner facilities |
| Pre-Surgical Anti-Coagulation/Anti-Platelet Management | Carolinas HealthCare System Pineville |
| Pump It UP! | Carolinas HealthCare System Stanly |
| Reduction of Antibiotic Use in the Neonatal Population | Carolinas HealthCare System Pineville |
| Snap Crackle Pop: Healing the Cracks in Our Referral Process, Helping Pediatric Rheumatology Patients Get Care Sooner | Levine Children’s Specialty Rheumatology Clinic. |
| STOP Missing Elevated Blood Pressures (BP): Using QI Methodology to Improve BP Identification and Management in a Pediatric Nephrology Clinic | Levine Children’s Hospital Specialty Center |
| The Effect of a Certified Wound Ostomy Nurse Educational Bundle on Hospital Acquired Pressure Injury in the Intensive Care Unit | Carolinas HealthCare System Pineville |
| The Power of Provider-Level Data to Drive Change in Antibiotic Prescribing Practices to Prevent Harm | Columbus Regional Healthcare System |
| Using Lean Methods to Improve Emergency Behavioral Health Treatment | Behavioral Health Charlotte |
| Washing Away Waywardness: A Multi-Disciplinary Approach to Improve Hand Hygiene Rates | Carolinas Medical Center MICU, Infection Prevention, Carolinas Simulation Center |
| We Honor Veterans: Honoring Veteran Patients and Families at the End-of-Life | Atrium Health Hospice Service Line: Hospice of Union County, Hospice of Anson County, Hospice and Palliative Care of Cabarrus County |
2018 Bronze Touchstone Award Winners
| Project Title | Facility |
| “From the Deckplate” One Emergency Departments Journey to Improving Quality and the Patient Experience | Carolinas HealthCare System Blue Ridge |
| A Ground-Breaking Model for Community Engagement | Atrium Health Primary Palliative Care |
| A Standardized Care Bundle Among Patients Hospitalized with an Acute Exacerbation of COPD | Atrium Health Primary Enterprise Facilities |
| An Integrated Dementia Navigator Program for Patients and their Caregivers (AIDEN) | Carolinas HealthCare System Senior Care |
| Behavioral Health Integration: Implementation of a Health Coach Manual to Decrease Symptoms and Improve Health. | Behavioral Health Service Line |
| Can Stanly Give You a Hand | Carolinas HealthCare System Stanly |
| Carolinas Medical Center Heart Transplant Wait List Process Improvement | Carolinas Medical Center |
| CCU Pressure Injury Prevention Turning Teams | Carolinas HealthCare System Union |
| Changing Culture Through Teamwork in SICU | Roper Saint Francis Healthcare |
| Clinical Outcomes Leaders: Leading the Way to Improved Patient Outcomes and Sustainment of System Goals | Carolinas Medical Center |
| CMC-Mercy 5 North Surgical Patient Bundle | Carolinas Medical Center Mercy |
| Decreasing Operating Room Turnover Times | Carolinas HealthCare System Union |
| Emergency Department Throughput: Reducing Wait Times and Improving Patient Experience | Southeastern Regional Medical Center |
| Hospitalists Break with Convention to Drive ED Throughput | Cone Health at Alamance Regional |
| Hyperglycemia Hurts: Reducing Prevalence in Inpatient Blood Glucose Value > 180mg/dl | Carolinas HealthCare System Pineville |
| Improved Clinical Efficiencies in Electrophysiology Lab Lead to Improved Teammate Engagement, Patient Experience and Access to Electrophsiology procedures | Sanger Heart & Vascular Institute, Carolinas Medical Center |
| Improving Door to Needle times with a Virtual Nursing Model | Neurosciences Institute Neurology |
| Improving Productivity and Retention of Team Members in the Intensive Care Unit | Carolinas HealthCare System Pineville |
| Increased Utilization of Infected Admission Pathway Across Primary Enterprise Emergency Departments Through System-Level Collaboration | Atrium Health ED QSOC and Sepsis Collaborative |
| Integration of a Shared Care Pharmacy Technician in an Ambulatory Care Clinic | New Hanover Regional Medical Center |
| Journey to High Reliability Review of Behavioral Health Service Line Care Events | Behavioral Health Service Line |
| Preventing Falls and Injuries: Optimizing Patient Safety in an Inpatient Hospital Setting | Scotland Health Care System |
| Rapid Response and Code Blue Drills – Real-time Practice and Feedback at Bedside | Carolinas HealthCare System Blue Ridge |
| Reducing Opportunity Days for Patients Transitioning to LTACH and Creating Capacity Within CMC Intensive Care Units | Carolinas Medical Center |
| Senior Behavioral Medicine's PRN Psychotropic Medication Utilization Reduction | Carolinas HealthCare System NorthEast |
| Shared Decision Making for Lung Cancer Screening: Standardization & Streamlining | Atrium Health |
| Staying Out of the Red by Bringing It All to the Bed | Carolinas HealthCare System Cleveland |
| Take Me to PEDS: Growing Pains and Process Change in Pediatric Trauma Care | Carolinas Medical Center |
| Teamwork is Not an Important Thing, It's Everything! Adoption of Virtual Critical Care Through Team Engagement | Virtual Critical Care and Carolinas Medical Center Medical Intensive Care Unit |
| The Sepsis Initiative - A Continued Path to Improving Outcomes for the Critically Ill Patients | Columbus Regional Healthcare System |
| Using LEAN Methodologies: Fall Prevention Kaizen Event to Decrease Falls | New Hanover Regional Medical Center |
| Utilizing the Professional Nurse Clinical Advancement Program as a Change Agent to Improve Patient Satisfaction Scores | Carolinas HealthCare System NorthEast |
| We "CAUTI" a problem! Improving Outcomes in Heart Failure Patients |
Moses Cone Memorial Hospital |
2017 Gold Touchstone Award Winners
| Project Title | Facility |
| Impacting Patient Lives by Decreasing the Incidence of Hospital Acquired Clostridium Difficile | AnMed Heatlh |
| Using Lean Methods to Improve Virtual Emergency Behavioral Health Treatment | Carolinas HealthCare System Behavioral Health Service Line |
| “Getting a Foot in the Door”: An innovative strategy to increasing home visits before the patent is discharged | Carolinas HealthCare System Blue Ridge |
| Patient Safety Starts with Minions: Wash Your Hands to Reduce Despicable HealthCare-Associated Infections | Carolinas HealthCare System NorthEast |
| Stopping the Revolving Door: Utilizing Interdisciplinary Rounds to Reduce Readmissions | Carolinas HealthCare System NorthEast |
| Reduction in ICU Mechanical Ventilation Observed to Expected Ratio | Carolinas HealthCare System Pineville |
| Eradicating Patient Falls through A3 Practical Problem Solving | Carolinas Rehabilitation Mount Holly |
| The Value in Planning for VBP | Healthy@Home and Union Regional Home Care |
| Integrative Modalities: Relief for Pain, Anxiety, Nausea and Disengagement | Hospice & Palliative Care of Cabarrus County |
| Hospice Medication Management: Ensuring Patient Safety Every Visit | Hospice of Union County, Hospice of Anson County, and Hospice of Cabarrus County |
| Reducing 30-Day Hospital Readmission Rates and Emergency Room Visits by Utilizing Embedded Pharmacists for Discharge Follow-up in an Internal Medicine Practice | Kannapolis Internal Medicine |
| CT Lung Screening Program - Lung Rad 4 Patient Compliance and Data Tracking | New Hanover Regional Medical Center |
2017 Silver Touchstone Award Winners
| Project Title | Facility |
| “Just Chill Out…” Hypothermia doesn’t have to be confusing" | AnMed Heatlh |
| Using a "Compass Board" to Drive toward Excellence | Bon Secours St. Francis Hospital |
| Joint and Spine Academy- Connecting the Dots on the Patients Surgical Journey | Carolinas HealthCare Blue Ridge |
| Transforming Culture in a Healthcare System: Equipping Teammates with Tools for Advance Care Planning Conversations throughout the Lifespan and the Continuum of Care | Carolinas HealthCare System |
| Excellence in Partnership: The Clinical Documentation Optimization Project | Carolinas HealthCare System - Acute Canopy Facilities |
| Improving the Patient Experience through Nursing Communication | Carolinas HealthCare System Cleveland and Carolinas HealthCare System Kings Mountain |
| The Right Place, At The Right Time, For The Right Care: Appropriate Care Funding | Carolinas HealthCare System Clinical Care Management |
| Implementation of a Lean Management System in Specimen Management | Carolinas HealthCare System Core Lab |
| ICU Liberation: An Inter-Professional Approach to Care | Carolinas HealthCare System Critical Care Network in collaboration with CMC Neurosurgical ICU, CHS Union ICU, and CHS Cleveland ICU |
| Effective Transitions of Care Across the Continuum | Carolinas HealthCare System Medical Group Division |
| Getting Everyone on the Same Page at the Same Time: Improving Patient Experience Through Standard Communication | Carolinas HealthCare System NorthEast |
| Public Cord Blood Donation Program | Carolinas HealthCare System NorthEast |
| Expanding Cross Continuum Strategies: Implementation of High Risk Follow Up Appointments to Reduce Readmissions in the Open Heart Population | Carolinas HealthCare System Pineville |
| Increasing Utilization of the GetWellNetwork | Carolinas HealthCare System Pineville |
| Reducing Length of Stay in Obstetrics | Carolinas HealthCare System Pineville |
| Sustaining the Gains: One Year (and counting) with Zero CAUTI | Carolinas HealthCare System University |
| Reducing Waste in Omnicell Medication Inventory | Carolinas HealthCare Systerm Union |
| Reduction and Prevention of Central Line Associated Bloodstream Infections (CLABSI) in the Surgical-Trauma Intensive Care Unit | Carolinas Medical Center |
| A Clinical Nurse Leader Program Built for Sustained Success in Care Quality | Carolinas Medical Center |
| Clinical Efficiency: Innovations in Physical Therapy Staffing Model | Carolinas Medical Center-Mercy |
| Improving Discharge to Community after Inpatient Rehabilitation | Carolinas Rehabilitation Mount Holly |
| A Cause for Alarm: Reducing Alarm Fatigue Across Metro | CHS Northeast, CHS Union, CHS Pineville, CHS Lincoln |
| The Marriage between TC and MI: Stepping Stones to Better Outcomes | Community Care Partners of Greater Mecklenburg (CCPGM) |
| Central Telemetry Alarm Management | Cone Health |
| Successful Discharge Thoroughput and it's impact on Clinical Quality and Safety | Cone Health - Alamance Regional |
| Reducing 30-day Readmission Rates Following Bariatric Surgery | Cone Health - Wesley Long Hospital |
| Utilizing Data to Enhance Physician Engagement While Improving Patient Outcomes | Mecklenburg Medical Group |
| Using Collaboration to Reduce Pre-Analytic Laboratory Defects | Myers Park OBGYN |
| Optimizing Care of Patients Diagnosed with Ischemic Vascular Disease in the Neurology Ambulatory Care Setting | Neurosciences Institute-Cleveland (NIN-CLE) |
| Implementation of a Rapid Molecular Meningitis Panel | New Hanover Regional Medical Center |
| Malnutrition Identification & Documentation of the Hospitalized Patient | New Hanover Regional Medical Center |
| Pelorus Systems and Operating Room Efficiency at the New Hanover Regional Medical Center | New Hanover Regional Medical Center |
| Reducing Mortality with Documentation Excellence | Sanger Heart & Vascular Institute |
| Population Health - Heart | Union Family Practice |
2017 Bronze Touchstone Award Winners
| Project Title | Facility |
| Low Tidal Volume Lung Protection Strategy | AnMed Health |
| Care Alignment Tool: Documenting patient goals and wishes to align with care | Carolinas HealthCare System |
| The First Step is Always the Hardest: Building a Framework for Antimicrobial Stewardship across a Large, Diverse Healthcare System | Carolinas HealthCare System |
| BioFire Filmarray- The Fastest Way to Better Results | Carolinas HealthCare System Blue Ridge |
| Embracing Data Transparency | Carolinas HealthCare System Blue Ridge |
| 360 Days Without a C. Difficile Cross-Contamination | Carolinas HealthCare System Lincoln |
| Implementing Depression Monitoring in the Primary Care Setting | Carolinas HealthCare System Medical Group Division |
| ‘Delivering’ in the OBGYN practices: Standardizing an approach to Patient Education | Carolinas HealthCare System Medical Group Division OBGYN Practices |
| Safe and Cost Effective Care Outside the Intensive Care Unit: Creating Neuroscience Intermediate Care Beds | Carolinas HealthCare System NorthEast |
| A PACU Family Affair! | Carolinas HealthCare System Pineville |
| Developing a Therapy Workforce Strategy | Carolinas HealthCare System Pineville |
| Prevention of Central Line Associated Blood Stream Infections (CLABSIs) in the ICU | Carolinas HealthCare System Pineville |
| Prevention of Nerve Injuries During Laparoscopic Surgery in the Steep Trendelenburg Position with Arms Tucked | Carolinas HealthCare System Pineville |
| Reducing Medication Dispensing Discrepancies by Application of LEAN Processes | Carolinas HealthCare System Pineville |
| The Elimination of Patient Controlled Analgesia in Post-Operative Neurosurgical Pain Management | Carolinas HealthCare System Pineville |
| Trans Radial Band Deflation Process | Carolinas HealthCare System Pineville |
| Improving the Patient Experience in Ultrasound | Carolinas HealthCare System Union |
| Increasing the Percentage of Cases Starting On Time | Carolinas HealthCare System Union |
| Effect of a Multifaceted Stewardship Intervention on Antibiotic Prescribing and Outcomes for Acute Bacterial Skin and Skin Structure Infections | Carolinas Medical Center |
| Enhanced Recovery after Surgery (ERAS) Implementation for Pancreaticoduodenectomy Patients | Carolinas Medical Center |
| Improve Medication Communication HCAHPS Patient Satisfaction Score | Carolinas Medical Center |
| No Space To Waste | Carolinas Medical Center |
| Improving Flow and Capacity between Two Hospital Facilities | Carolinas Medical Center and Carolinas Medical Center-Mercy |
| Improving Outcomes: Ongoing Continued Competency Using Simulation | Carolinas Medical Center and Carolinas Simulation Center |
| Patient Engagement Using Digital Tools | CHS Information and Analytic Services |
| Analyzing Clinical and Operational Impact of Construction on Patient and Facility Safety: Showing Improvements Following Implementation of a Rate Based Performance Monitoring System | CHS Primary Enterprise |
| Physician and Quality Partnerships to Drive Quality Outcomes | CHS Primary Enterprise, Scotland Memorial Hospital, Columbus Regional Medical Center, St. Luke's Hospital |
| The Sepsis Initiative - A Path to Improving Outcomes for the Critically Ill Patient | Columbus Regional Healthcare System |
| Improving Dyspnea Outcomes in Home Health | Healthy@Home and Union Regional Home Care |
| COPD Readmission Reduction | New Hanover Regional Medical Center |
| Implementing Evidence Based Guidelines to Reducing CT Utilization for Pediatric Patients Presenting to the Emergency Department (ED) with Minor Head Trauma | New Hanover Regional Medical Center |
| Improving Cardio-oncology Evaluation in the Echocardiography Lab | Sanger Heart and Vascular Institute |
| Using Data Analytics to Identify Device Populations at Risk for Heart Failure Hospitalization | Sanger Heart and Vascular Institute |
| Utilizing ReDS technology as POC Heart Fialure device in the home health setting | Triad HealthCare Network at Randolph Hospital |