2018 Gold Touchstone Award Winners
2018 Silver Touchstone Award Winners
Project Title | Facility |
5 Center's Fall Reducation Pilot | AnMed Health |
A Journey Towards Zero Falls: Reducing Falls Using Lean Methodology | Carolinas HealthCare System Union |
A Standardized, Best Practice Approach Reduces Harm, Resource Utilization, Admissions and Length of Stay for Febrile Neonates | Levine Children's Hospital |
Addressing Underutilization of the Medicare Wellness Visit to Improve Impact on Delivery of Preventative Care and Increase Reimbursements | Carolinas HealthCare System Blue Ridge |
An Operating Model for Improving Patient Experience | Levine Children's Hospital |
Antimicrobial Stewardship Implementation of Staphylococcus Aureus Bacteremia Bundle | Atrium Health (Primary Enterprise Facilities) |
Antimicrobial Stewardship: Using a Multidisciplinary Approach to Improve Antibiotic Utilization | Roper St Francis Healthcare |
Decreasing Central Line Infections in Levine Children's Hospital Pediatric Progressive Unit | Levine Children's Hospital |
Developing a Congestive Heart Failure Program at New Hanover Regional Medical Center | New Hanover Regional Medical Center |
Elimination of Contact Precautions for MRSA | Atrium Health Metro Facilities - Infection Prevention Department |
Engagement Clinic: Improving Treatment Compliance for At-Risk Patients | Behavioral Health Charlotte |
Engaging Behavioral Health Inpatients to Improve the Patient’s Experience on One South | Behavioral Health Charlotte |
Extreme Makeover: Good Catch Program Edition | Atrium Health |
Flu Fighters: Increasing the Number of Flu Vaccine Administrations in Pediatric Hematology Oncology Patients | Levine Children's Hospital |
Got Bugs? Promoting Antimicrobial Stewardship in the Ambulatory Space | Atrium Health Urgent Care |
Hardwiring Clinical Change - A Sustainable Strategy to Reduce Cost of Anticoagulant Use After Percutaneous Coronary Intervention (PCI) | Sanger Heart &Vascular Institute |
Implementation of a Fast-Track Pathway to Enhance Recovery after Non-Complicated Pediatric Appendicitis | Levine Children's Hospital |
Improving Patient Safety in the Opioid Crisis: Establishment of an Ambulatory Care Pharmacist-Led Naloxone Program for Patients at High-Risk of Overdose | New Hanover Regional Medical Center |
Increasing Clinic Access and Improving Parent Education to Decrease Low Acuity Pediatric Emergency Room Visits | New Hanover Regional Medical Center, Coastal Family Medicine |
Innovative Solutions to Reduce the Occurrence of Hospital-Acquired Clostridioides Difficile | Carolinas Medical Center |
Journey to High Reliability: Implementing a Daily Safety Brief | Carolinas HealthCare System Union |
Leveraging Guest Relations to Increase Utilization of the GetWellNetwork | Carolinas HealthCare System Kings Mountain |
Prescription Reporting with Immediate Medication Utilization Mapping (PRIMUM) | Atrium Health Cerner facilities |
Pre-Surgical Anti-Coagulation/Anti-Platelet Management | Carolinas HealthCare System Pineville |
Pump It UP! | Carolinas HealthCare System Stanly |
Reduction of Antibiotic Use in the Neonatal Population | Carolinas HealthCare System Pineville |
Snap Crackle Pop: Healing the Cracks in Our Referral Process, Helping Pediatric Rheumatology Patients Get Care Sooner | Levine Children’s Specialty Rheumatology Clinic. |
STOP Missing Elevated Blood Pressures (BP): Using QI Methodology to Improve BP Identification and Management in a Pediatric Nephrology Clinic | Levine Children’s Hospital Specialty Center |
The Effect of a Certified Wound Ostomy Nurse Educational Bundle on Hospital Acquired Pressure Injury in the Intensive Care Unit | Carolinas HealthCare System Pineville |
The Power of Provider-Level Data to Drive Change in Antibiotic Prescribing Practices to Prevent Harm | Columbus Regional Healthcare System |
Using Lean Methods to Improve Emergency Behavioral Health Treatment | Behavioral Health Charlotte |
Washing Away Waywardness: A Multi-Disciplinary Approach to Improve Hand Hygiene Rates | Carolinas Medical Center MICU, Infection Prevention, Carolinas Simulation Center |
We Honor Veterans: Honoring Veteran Patients and Families at the End-of-Life | Atrium Health Hospice Service Line: Hospice of Union County, Hospice of Anson County, Hospice and Palliative Care of Cabarrus County |
2018 Bronze Touchstone Award Winners
Project Title | Facility |
“From the Deckplate” One Emergency Departments Journey to Improving Quality and the Patient Experience | Carolinas HealthCare System Blue Ridge |
A Ground-Breaking Model for Community Engagement | Atrium Health Primary Palliative Care |
A Standardized Care Bundle Among Patients Hospitalized with an Acute Exacerbation of COPD | Atrium Health Primary Enterprise Facilities |
An Integrated Dementia Navigator Program for Patients and their Caregivers (AIDEN) | Carolinas HealthCare System Senior Care |
Behavioral Health Integration: Implementation of a Health Coach Manual to Decrease Symptoms and Improve Health. | Behavioral Health Service Line |
Can Stanly Give You a Hand | Carolinas HealthCare System Stanly |
Carolinas Medical Center Heart Transplant Wait List Process Improvement | Carolinas Medical Center |
CCU Pressure Injury Prevention Turning Teams | Carolinas HealthCare System Union |
Changing Culture Through Teamwork in SICU | Roper Saint Francis Healthcare |
Clinical Outcomes Leaders: Leading the Way to Improved Patient Outcomes and Sustainment of System Goals | Carolinas Medical Center |
CMC-Mercy 5 North Surgical Patient Bundle | Carolinas Medical Center Mercy |
Decreasing Operating Room Turnover Times | Carolinas HealthCare System Union |
Emergency Department Throughput: Reducing Wait Times and Improving Patient Experience | Southeastern Regional Medical Center |
Hospitalists Break with Convention to Drive ED Throughput | Cone Health at Alamance Regional |
Hyperglycemia Hurts: Reducing Prevalence in Inpatient Blood Glucose Value > 180mg/dl | Carolinas HealthCare System Pineville |
Improved Clinical Efficiencies in Electrophysiology Lab Lead to Improved Teammate Engagement, Patient Experience and Access to Electrophsiology procedures | Sanger Heart & Vascular Institute, Carolinas Medical Center |
Improving Door to Needle times with a Virtual Nursing Model | Neurosciences Institute Neurology |
Improving Productivity and Retention of Team Members in the Intensive Care Unit | Carolinas HealthCare System Pineville |
Increased Utilization of Infected Admission Pathway Across Primary Enterprise Emergency Departments Through System-Level Collaboration | Atrium Health ED QSOC and Sepsis Collaborative |
Integration of a Shared Care Pharmacy Technician in an Ambulatory Care Clinic | New Hanover Regional Medical Center |
Journey to High Reliability Review of Behavioral Health Service Line Care Events | Behavioral Health Service Line |
Preventing Falls and Injuries: Optimizing Patient Safety in an Inpatient Hospital Setting | Scotland Health Care System |
Rapid Response and Code Blue Drills – Real-time Practice and Feedback at Bedside | Carolinas HealthCare System Blue Ridge |
Reducing Opportunity Days for Patients Transitioning to LTACH and Creating Capacity Within CMC Intensive Care Units | Carolinas Medical Center |
Senior Behavioral Medicine's PRN Psychotropic Medication Utilization Reduction | Carolinas HealthCare System NorthEast |
Shared Decision Making for Lung Cancer Screening: Standardization & Streamlining | Atrium Health |
Staying Out of the Red by Bringing It All to the Bed | Carolinas HealthCare System Cleveland |
Take Me to PEDS: Growing Pains and Process Change in Pediatric Trauma Care | Carolinas Medical Center |
Teamwork is Not an Important Thing, It's Everything! Adoption of Virtual Critical Care Through Team Engagement | Virtual Critical Care and Carolinas Medical Center Medical Intensive Care Unit |
The Sepsis Initiative - A Continued Path to Improving Outcomes for the Critically Ill Patients | Columbus Regional Healthcare System |
Using LEAN Methodologies: Fall Prevention Kaizen Event to Decrease Falls | New Hanover Regional Medical Center |
Utilizing the Professional Nurse Clinical Advancement Program as a Change Agent to Improve Patient Satisfaction Scores | Carolinas HealthCare System NorthEast |
We "CAUTI" a problem! Improving Outcomes in Heart Failure Patients |
Moses Cone Memorial Hospital |
2017 Gold Touchstone Award Winners
Project Title | Facility |
Impacting Patient Lives by Decreasing the Incidence of Hospital Acquired Clostridium Difficile | AnMed Heatlh |
Using Lean Methods to Improve Virtual Emergency Behavioral Health Treatment | Carolinas HealthCare System Behavioral Health Service Line |
“Getting a Foot in the Door”: An innovative strategy to increasing home visits before the patent is discharged | Carolinas HealthCare System Blue Ridge |
Patient Safety Starts with Minions: Wash Your Hands to Reduce Despicable HealthCare-Associated Infections | Carolinas HealthCare System NorthEast |
Stopping the Revolving Door: Utilizing Interdisciplinary Rounds to Reduce Readmissions | Carolinas HealthCare System NorthEast |
Reduction in ICU Mechanical Ventilation Observed to Expected Ratio | Carolinas HealthCare System Pineville |
Eradicating Patient Falls through A3 Practical Problem Solving | Carolinas Rehabilitation Mount Holly |
The Value in Planning for VBP | Healthy@Home and Union Regional Home Care |
Integrative Modalities: Relief for Pain, Anxiety, Nausea and Disengagement | Hospice & Palliative Care of Cabarrus County |
Hospice Medication Management: Ensuring Patient Safety Every Visit | Hospice of Union County, Hospice of Anson County, and Hospice of Cabarrus County |
Reducing 30-Day Hospital Readmission Rates and Emergency Room Visits by Utilizing Embedded Pharmacists for Discharge Follow-up in an Internal Medicine Practice | Kannapolis Internal Medicine |
CT Lung Screening Program - Lung Rad 4 Patient Compliance and Data Tracking | New Hanover Regional Medical Center |
2017 Silver Touchstone Award Winners
Project Title | Facility |
“Just Chill Out…” Hypothermia doesn’t have to be confusing" | AnMed Heatlh |
Using a "Compass Board" to Drive toward Excellence | Bon Secours St. Francis Hospital |
Joint and Spine Academy- Connecting the Dots on the Patients Surgical Journey | Carolinas HealthCare Blue Ridge |
Transforming Culture in a Healthcare System: Equipping Teammates with Tools for Advance Care Planning Conversations throughout the Lifespan and the Continuum of Care | Carolinas HealthCare System |
Excellence in Partnership: The Clinical Documentation Optimization Project | Carolinas HealthCare System - Acute Canopy Facilities |
Improving the Patient Experience through Nursing Communication | Carolinas HealthCare System Cleveland and Carolinas HealthCare System Kings Mountain |
The Right Place, At The Right Time, For The Right Care: Appropriate Care Funding | Carolinas HealthCare System Clinical Care Management |
Implementation of a Lean Management System in Specimen Management | Carolinas HealthCare System Core Lab |
ICU Liberation: An Inter-Professional Approach to Care | Carolinas HealthCare System Critical Care Network in collaboration with CMC Neurosurgical ICU, CHS Union ICU, and CHS Cleveland ICU |
Effective Transitions of Care Across the Continuum | Carolinas HealthCare System Medical Group Division |
Getting Everyone on the Same Page at the Same Time: Improving Patient Experience Through Standard Communication | Carolinas HealthCare System NorthEast |
Public Cord Blood Donation Program | Carolinas HealthCare System NorthEast |
Expanding Cross Continuum Strategies: Implementation of High Risk Follow Up Appointments to Reduce Readmissions in the Open Heart Population | Carolinas HealthCare System Pineville |
Increasing Utilization of the GetWellNetwork | Carolinas HealthCare System Pineville |
Reducing Length of Stay in Obstetrics | Carolinas HealthCare System Pineville |
Sustaining the Gains: One Year (and counting) with Zero CAUTI | Carolinas HealthCare System University |
Reducing Waste in Omnicell Medication Inventory | Carolinas HealthCare Systerm Union |
Reduction and Prevention of Central Line Associated Bloodstream Infections (CLABSI) in the Surgical-Trauma Intensive Care Unit | Carolinas Medical Center |
A Clinical Nurse Leader Program Built for Sustained Success in Care Quality | Carolinas Medical Center |
Clinical Efficiency: Innovations in Physical Therapy Staffing Model | Carolinas Medical Center-Mercy |
Improving Discharge to Community after Inpatient Rehabilitation | Carolinas Rehabilitation Mount Holly |
A Cause for Alarm: Reducing Alarm Fatigue Across Metro | CHS Northeast, CHS Union, CHS Pineville, CHS Lincoln |
The Marriage between TC and MI: Stepping Stones to Better Outcomes | Community Care Partners of Greater Mecklenburg (CCPGM) |
Central Telemetry Alarm Management | Cone Health |
Successful Discharge Thoroughput and it's impact on Clinical Quality and Safety | Cone Health - Alamance Regional |
Reducing 30-day Readmission Rates Following Bariatric Surgery | Cone Health - Wesley Long Hospital |
Utilizing Data to Enhance Physician Engagement While Improving Patient Outcomes | Mecklenburg Medical Group |
Using Collaboration to Reduce Pre-Analytic Laboratory Defects | Myers Park OBGYN |
Optimizing Care of Patients Diagnosed with Ischemic Vascular Disease in the Neurology Ambulatory Care Setting | Neurosciences Institute-Cleveland (NIN-CLE) |
Implementation of a Rapid Molecular Meningitis Panel | New Hanover Regional Medical Center |
Malnutrition Identification & Documentation of the Hospitalized Patient | New Hanover Regional Medical Center |
Pelorus Systems and Operating Room Efficiency at the New Hanover Regional Medical Center | New Hanover Regional Medical Center |
Reducing Mortality with Documentation Excellence | Sanger Heart & Vascular Institute |
Population Health - Heart | Union Family Practice |
2017 Bronze Touchstone Award Winners
Project Title | Facility |
Low Tidal Volume Lung Protection Strategy | AnMed Health |
Care Alignment Tool: Documenting patient goals and wishes to align with care | Carolinas HealthCare System |
The First Step is Always the Hardest: Building a Framework for Antimicrobial Stewardship across a Large, Diverse Healthcare System | Carolinas HealthCare System |
BioFire Filmarray- The Fastest Way to Better Results | Carolinas HealthCare System Blue Ridge |
Embracing Data Transparency | Carolinas HealthCare System Blue Ridge |
360 Days Without a C. Difficile Cross-Contamination | Carolinas HealthCare System Lincoln |
Implementing Depression Monitoring in the Primary Care Setting | Carolinas HealthCare System Medical Group Division |
‘Delivering’ in the OBGYN practices: Standardizing an approach to Patient Education | Carolinas HealthCare System Medical Group Division OBGYN Practices |
Safe and Cost Effective Care Outside the Intensive Care Unit: Creating Neuroscience Intermediate Care Beds | Carolinas HealthCare System NorthEast |
A PACU Family Affair! | Carolinas HealthCare System Pineville |
Developing a Therapy Workforce Strategy | Carolinas HealthCare System Pineville |
Prevention of Central Line Associated Blood Stream Infections (CLABSIs) in the ICU | Carolinas HealthCare System Pineville |
Prevention of Nerve Injuries During Laparoscopic Surgery in the Steep Trendelenburg Position with Arms Tucked | Carolinas HealthCare System Pineville |
Reducing Medication Dispensing Discrepancies by Application of LEAN Processes | Carolinas HealthCare System Pineville |
The Elimination of Patient Controlled Analgesia in Post-Operative Neurosurgical Pain Management | Carolinas HealthCare System Pineville |
Trans Radial Band Deflation Process | Carolinas HealthCare System Pineville |
Improving the Patient Experience in Ultrasound | Carolinas HealthCare System Union |
Increasing the Percentage of Cases Starting On Time | Carolinas HealthCare System Union |
Effect of a Multifaceted Stewardship Intervention on Antibiotic Prescribing and Outcomes for Acute Bacterial Skin and Skin Structure Infections | Carolinas Medical Center |
Enhanced Recovery after Surgery (ERAS) Implementation for Pancreaticoduodenectomy Patients | Carolinas Medical Center |
Improve Medication Communication HCAHPS Patient Satisfaction Score | Carolinas Medical Center |
No Space To Waste | Carolinas Medical Center |
Improving Flow and Capacity between Two Hospital Facilities | Carolinas Medical Center and Carolinas Medical Center-Mercy |
Improving Outcomes: Ongoing Continued Competency Using Simulation | Carolinas Medical Center and Carolinas Simulation Center |
Patient Engagement Using Digital Tools | CHS Information and Analytic Services |
Analyzing Clinical and Operational Impact of Construction on Patient and Facility Safety: Showing Improvements Following Implementation of a Rate Based Performance Monitoring System | CHS Primary Enterprise |
Physician and Quality Partnerships to Drive Quality Outcomes | CHS Primary Enterprise, Scotland Memorial Hospital, Columbus Regional Medical Center, St. Luke's Hospital |
The Sepsis Initiative - A Path to Improving Outcomes for the Critically Ill Patient | Columbus Regional Healthcare System |
Improving Dyspnea Outcomes in Home Health | Healthy@Home and Union Regional Home Care |
COPD Readmission Reduction | New Hanover Regional Medical Center |
Implementing Evidence Based Guidelines to Reducing CT Utilization for Pediatric Patients Presenting to the Emergency Department (ED) with Minor Head Trauma | New Hanover Regional Medical Center |
Improving Cardio-oncology Evaluation in the Echocardiography Lab | Sanger Heart and Vascular Institute |
Using Data Analytics to Identify Device Populations at Risk for Heart Failure Hospitalization | Sanger Heart and Vascular Institute |
Utilizing ReDS technology as POC Heart Fialure device in the home health setting | Triad HealthCare Network at Randolph Hospital |